Cancellation and Refund Policy

v2026.07.01 · Қолданысқа кіру күні: 01.07.2026

This English version is provided for user convenience. In case of discrepancies in interpretation, the Russian version shall prevail as the legally binding version.

Effective date: July 1, 2026

1. General Provisions

These Terms define the procedure for subscription cancellation and review of refund requests for Ansenio paid features.

2. Subscription Cancellation

The User may cancel the subscription at any time through their account, the subscription management interface, or by contacting support at strutynski.y@gmail.com.

3. Refunds

The User may request a refund if they believe the charge was made in error, the service was not provided, access was not activated after payment, or there are other grounds for a refund.

4. Request Review

The Company reviews refund requests individually within 10 business days of receiving sufficient information to verify the payment.

5. Refund Method

Upon a positive decision, the refund is made using the same method as the original payment.

6. Cases Where Refund May Be Denied

A refund may be denied if:

- paid access was provided and used;

- the paid period has already expired;

- the request contains false information;

- the payment is not confirmed;

- there are signs of abuse.

7. Mandatory Rights

Nothing in these Terms limits the User's rights that cannot be limited under the legislation of the Republic of Kazakhstan.

8. Contacts

For subscription cancellation and refund inquiries, the User may contact strutynski.y@gmail.com.